See how Zapiplay can transform your business  Click here and we will call you back

Customer Service Manager

We are Zapiplay, a full service marketing and design agency based in the UK and Spain. We are looking for people to join us in our mission to provide world-class solutions to medium-sized businesses around the world. We are passionate about driving our clients' growth and are looking for people who take pride in their work and enjoy having a bit of fun at the same time.


We're looking for talent to do something great together. We hire people like you: ambitious and forward-thinking people who want to be more than just another employee. Will you be one of them?


As part of the Customer Success and Operations Team, you will make a significant contribution to ensuring that our customers understand the product and use it optimally. You collect feedback, drive customer growth and thereby help take HR processes to a new level. The long-term satisfaction of our customers is your success!


These tasks await you:

  • Comprehensive and professional support for our customers by email and telephone.
  • The opportunity to constantly develop your knowledge and skills: consultations are exciting, varied and anything but ordinary.
  • Work with product experts to resolve difficult issues and update the product
  • Active contribution to the continuous improvement of our processes and the expansion of our internal knowledge base.
  • You have successfully completed your training
  • Ideally, you have 2 years of professional experience, preferably in customer service and ticket management.
  • He is IT-savvy, has good analytical skills and quickly familiarises himself with new software and tasks.
  • He finds it exciting to help customers in a wide variety of businesses and industries make the best possible use of Zapiplay.
  • Admiring problems is not yours. Approach things in a proactive and solution-oriented way.
  • His expressiveness and communication skills are reflected in his confident writing.
  • You have very good spoken and written Spanish (level C2) and English.
  • Experience, including in Zendesk tools, JIRA, Confluence, etc.
  • Independent and solution oriented work in a dynamic team
  • Requirements management and customer communication in a fast-growing environment

... and of course you will become a Zapiplay expert!


What you will get


Continuous learning

Training is provided on all major platforms, tools and technologies.

Access to hundreds of resources, courses and training materials online


Growth opportunities

Zapiplay grew by more than 250% in the last 3 years, and merit-based promotion opportunities are plentiful for new family members who meet or exceed job performance metrics.



Permanent contract
Fixed salary


Send us your CV

ZAPIPLAY SPAIN S.L.U. with C.I.F. B27480508
Address of the person in charge
Calle Arquebisbe Josep Pont i Gol, 3 - ESC 1 L-2, CP 43005, Tarragona (Spain)
- Responding to requests for information
- Contracting products and/or services and registering for events
- Sending commercial communications and telephone contact and targeting for commercial purposes
We will only process your data with your prior consent, which you can provide us with by ticking the appropriate box provided for this purpose.
In general, only duly authorised personnel of our organisation may have access to the information we ask for.
You have the right to know what information we hold about you, to correct it and to delete it, as explained in the additional information available on our website.
Additional information
Additional and detailed information on Data Protection can be found in our Privacy Policy and in our General Terms and Conditions.